Already using our products? We are here to help. Many problems can be checked and fixed remotely, without a site visit.
How to reach us
- WhatsApp: +91 88515 67744
- Phone: +91 88515 67744
- Email: sales@indolfin.com
- Hours: Mon–Sat, 10:00 AM – 7:00 PM
Send these details for faster help
- Customer or site name, and city
- Product name, and the device ID or serial number if it is on the label
- What is wrong, and since when
- Photos of the device, its lights and the wiring
- A screenshot of the Solar Portal page, if the problem shows there
Quick checks you can do first
- Power: is the device getting power? Check its MCB and power adapter.
- Internet: for 4G devices, is there mobile signal at the device? For Wi-Fi devices, is the site Wi-Fi working?
- RS485 wiring: is A connected to A and B to B at every device? Is any cable loose or damaged?
- Device settings: has anyone changed an inverter or meter setting, such as its Modbus ID or communication speed?
- Inverters and meters: are they switched on and not tripped?
If the problem is still there, send us the details above. We will check the device remotely where possible and guide your technician.
Solar Portal login help
Use the Solar Portal Login link at the top of this website. If you forgot your password or need a login for a new person, WhatsApp or email us with your site name.
Zero export or DG sync not working as expected?
Please contact us straight away. If the DG trips or shows reverse power, keep solar off while the DG runs until we have checked the system. Do not change inverter settings yourself, as this can stop the control from working.